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Position: Commercial Appraiser	Status: Open	Post Date: 10/23/2019	Search for position on Indeed.com
Basic Purpose The Commercial Appraiser is responsible for the assessment of commercial real estate for the purpose of ad valorem taxation through the application of standard appraisal techniques including the market, income and cost approaches. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Participate in the collection, analysis and review of commercial property to ensure fair and equitable assessments while implementing mass appraisal principles Perform commercial real estate research including comparable sales, income and expense data, as well as market trends and market derived capitalization rates Analyze and reconstruct income and expense statements in adherence to confidentiality and nondisclosure obligations. Develop and perform necessary mass income updates into the CAMA system Conduct site inspections to value real estate as described by the property owner(s) or contained in blue prints, building permits and/or aerial photos Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Two years college level coursework (or Associate’s degree) in business, finance, accounting, public administration or real estate. Experience: Any combination of the work experience listed below would be acceptable. Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office. Two or more years of experience in commercial real estate leasing, lending, property management or sales.

Position: Deed Analyst	Status: Open	Post Date: 1/9/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Deed Analyst is responsible to research and enter documents recorded with the clerk of the circuit court into the Property Appraiser system. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Research and verify ownership of property based on documents received from the Clerk of Court. Enter ownership changes into the Property Appraiser system. Analyze and determine whether there are issues with deed ownership and legal descriptions by plotting legal on maps and verifying the parcel numbers. Obtains probate records, death certificates, and other legal documents when needed to determine correct chain of title through property owner or public records. Research property titles. Prepare correspondence and deed notes for deeds with errors. Analyze, research, and enter all real estate returns not requiring map changes due to death index, unrecorded documents, etc. Assist co-workers and the public with questions regarding ownership and legal descriptions. Learn and maintain general knowledge of Homestead, Senior, and other exemptions and how they are affected by property ownership. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High school diploma or general education degree (GED). Experience: One year related experience and/or training in title or deed research, exemptions, or business/computer related studies.

Position: Land Appraiser	Status: Open	Post Date: 1/9/2019	Search for position on Indeed.com
Basic Purpose The Land Appraiser is responsible for the assembly of data and analysis of facts in order to formulate estimates of property land values. This position requires knowledge of Ad Valorem assessments and an understanding of the procedures and techniques required to estimate the market value of land. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Review Sales to determine the sale qualification status in order to set commercial, industrial and residential land rates for vacant and improved sales Prepare various reports to establish vacant and improved land base rates and table changes as needed for residential properties in order to establish land valuation Review assigned neighborhoods to ensure fair and equitable assessments while implementing mass appraisal principles Examine new subdivision plats to determine valuation before and after the date of assessment (proration of value) and assign codes accordingly Conducts field reviews of new subdivisions to verify level of completion for accurate assessment Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work experience Education: Equivalent of two years of college level classes in a related field. Experience: Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office.

Position: Tangible Appraiser	Status: Open	Post Date: 1/9/2020	Search for position on Indeed.com
Basic Purpose The Tangible Appraiser is responsible for the assessment of tangible personal property (primarily business) accounts for the purpose of ad valorem taxation. This position requires knowledge of Ad Valorem assessments and an understanding of the procedures and techniques in the valuation of tangible personal property to determine fair market value. PLEASE NOTE: Applicants with a background in math, accounting, and/or the use of Excel spreadsheets are preferred. Please be sure to indicate the highest level of math completed in school along with your experience in accounting and/or the use of excel spreadsheets as part of your resume. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Receive, analyze, prepare and finalize tangible personal property returns (DR-405) Conduct on-site inspections to collect data from business accounts accurately and efficiently Collect, update and analyze market data in support of TPP asset/equipment valuation Set up new accounts through discovery and investigates businesses that fail to file annual TPP tax returns Prepare detailed list of tangible personal property when necessary for a business Use various resources to arrive at fair market value along with organizing and maintaining documentation to support the valuation Maintain current knowledge of industry, regulatory and legislative developments affecting tangible personal property appraisal to ensure property application of FLDOR and PCPA policies and procedures Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field. Experience: Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office.

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Position: System Administrator	Status: Open	Post Date: 5/4/2017	Search for position on Indeed.com
Basic Purpose The System Administrator assists in the implementation and maintenance of the organization's computer systems and networks. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Essential Duties and Responsibilities Manage and implement systems in a client/server environment. Plan capacity requirements, install third party applications and troubleshoot systems. Monitor system security, analyze, tune, monitor, upgrade and make configuration changes in all system environments. Manage backup and recovery operations for all computer systems and networks. Monitor, tune, troubleshoot and install LAN/WAN and TCP/IP connections and maintain acceptable connectivity. Consult with other departments and outside agencies to meet current and future technological needs of the organization. Knowledge, Skills and Abilities Knowledge of multi-platform OS environments, RAID, LAN/WAN networks and third party software Knowledge of computer system backup/recovery techniques and technologies Knowledge of security implementations for networks and computer systems Knowledge of data storage technologies and implementations Knowledge of inventory management and inventory procurement Knowledge of advances and changes in technology to determine impact on the organization Ability to learn new technologies and apply them as they emerge in the industry Ability to troubleshoot, upgrade and configure OS, network, hardware or software Ability to locate system application errors and take corrective action Ability to create and utilize thorough documentation Education and/or work Experience Bachelor's Degree in Business, Computer Science, or related field 2+ years related experience and/or training: or equivalent of education and experience 2+ years of experience in Microsoft Server, Microsoft SQL Server, Linux, Cisco, and LAN/WAN networks dealing with TCP/IP preferred

Position: SQL/Report Analyst	Status: Open	Post Date: 3/1/2016	Search for position on Indeed.com
Basic Purpose Under limited guidance, the SQL / Report Analyst is responsible for ad-hoc SQL query creation, report writing and data analysis / validation. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Ability to create T-SQL queries Ability to create new and maintain existing reports (Crystal Reports / SSRS) Exceptional requirements gathering and documentation ability High attention to detail concerning data, testing and analysis Strong verbal and written communication skills and decision-making abilities Demonstrated experience using Microsoft operating systems with a working knowledge of the Microsoft suite of applications including Microsoft Office (Word, Excel, PowerPoint, OneNote, and Outlook) Ability to work with other staff to resolve complex issues and to respond quickly to critical situations Ability to set priorities, achieve timely progress on multiple and simultaneous tasks, meet deadlines, maintain a high level of productivity, and coordinate activities of multiple deadlines Provide end user training as required Perform other duties and assignments as required Education and/or work Experience Any combination equivalent to experience or education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bachelor's degree in Computer Sciences, Business, Education, Information Technology or related field. Experience: One year experience in developing queries / reporting solutions using SQL. Base Salary Range $50,000 - $55,000

Important Dates

Truth in Millage

Web site date
Monday, August 12, 2019

Mail out date
Friday, August 16, 2019

File a petition deadline
Tuesday, September 10, 2019

Missed the deadline and can show good cause? File a GOOD CAUSE PETITION.

File For Exemption

File for 2020

You may file in person or online.

Tangible Personal Property

TPP Tax Return Deadline
4/1/2020

Extension Request Period
3/18/2020 - 4/1/2020

Office Closings

Martin Luther King Jr. Day
1/20/2020

Presidents' Day
2/17/2020

Good Friday
4/10/2020

Memorial Day
5/25/2020

Independence Day
7/3/2020

Labor Day
9/7/2020

Veteran's Day
11/11/2020

Thanksgiving
11/26/2020 - 11/27/2020

Christmas
12/24/2020 - 12/25/2020

New Year's Day
1/1/2021

Position: Customer Service Representative Bilingual (English/Spanish)	Status: Open	Post Date: 10/30/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the Customer Service Representative assists customers over the phone and in person by answering questions and providing information regarding values, exemptions, taxes, and other property information. Enter data relating to property tax exemptions into the Computer Assisted Mass Appaisal (CAMA) System. Other job duties as assigned. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bilingual (English/Spanish) with High School diploma or general education degree (GED). Experience: One year related experience and/or training in customer service.

Position: Tangible Data Entry Specialist	Status: Open	Post Date: 7/25/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the Tangible Data Entry Specialist is responsible to enter tangible personal property information including: Tangible / Business Assets, New business accounts, Mobile Home and Mobile Home Park data, and Tangible assessment data gathered by field appraisers, submitted by customer service staff, and/or provided by tax payers. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Receives, analyzes, and finalizes tangible personal property returns (DR-405) Set up new accounts through discovery and reviews businesses that fail to file annual TPP tax returns. Advise business owners concerning methods and procedures used in determining values, answer questions relative to tangible personal property values, property ownership, Ad Valorem assessments and exemptions. Interacts, assists, and communicates effectively with customers over the phone, via email, and in person by answering questions and providing information regarding tangible personal property. Verifies data entry completed by other data entry staff. Prepares work orders from Appraiser requests. Assists with customer service as needed. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High school diploma or general education degree (GED). Experience: One year related experience and/or training in data entry or customer service.

Position: IT Support Analyst	Status: Open	Post Date: 7/22/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the IT Support Analyst is responsible to provide technical support, consultation, and training to clients of computer or other technology based systems used and/or offered by the Polk County Property Appraiser’s (PCPA) Information Technology (IT) department. The IT Support Analyst role requires a broad understanding of a wide variety of technologies to effectively support clients’ technical needs. Excellent verbal and written communication skills are a must as this position will interact directly with a wide range of clients. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Provide support to PCPA staff, Polk County Constituents, and various county and vendor organizations by assisting with: Usage or problems with the operating system, commercial or in-house software, website, intranet, and connectivity issues. Usage or problems with computer hardware, printers, plotters, etc. Network account, password, and security issues Self-help solutions available via intranet, documentation, etc. Installation of computer hardware / software as needed including new user setup Preventative equipment maintenance as needed Referrals to other sections or staff members by promoting and assigning issues that cannot be resolved within targeted time limits Responsible for timely and accurate intake and issue tracking (via web based help desk support software) of all incoming support request directed to the IT department by courteously obtaining and conveying concise problem information for external and internal service personnel and demonstrating consistently good customer service skills. Develop troubleshooting skills by using effective investigative methods and using help desk troubleshooting tools. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process. Maintain knowledge of broad, constantly evolving assortment of IT policies, procedures, and technologies by: Completing required Technical / Help Desk training that will enhance and improve computing support delivered to customer Utilizing float time to improve skills or complete special projects Developing and maintaining knowledge of supported products and services Inventory and track PCPA hardware and software equipment via inventory control software from quote request to delivery. This includes: Completing purchase order request and updating budgetary spreadsheets Issuing purchase orders to vendor via fax, e-mail, or hard-copy Entering all purchased items into inventory control software Performing inventory reconciliation as necessary to ensure accuracy Maintain office files and records pertaining to PC support and inventory Perform other duties and assignments as required Knowledge, Skills & Abilities Ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking Demonstrated experience using Microsoft operating systems with a working knowledge of the Microsoft suite of applications including Microsoft Office (Word, Excel, PowerPoint, and Outlook) Ability to work with other staff to resolve complex issues and to respond quickly to critical situations Analytical skills to evaluate information and apply appropriate principles and protocols required to accurately record and resolve issues Ability to maintain composure under heavy workload sufficient for effective performance, conflicting priorities and other demands Excellent organizational skills and ability to understand program requirements and to maintain records according to guidelines Ability to set priorities, achieve timely progress on multiple and simultaneous tasks, meet deadlines, maintain a high level of productivity, and coordinate activities of multiple deadlines Education and/or work Experience Any combination equivalent to experience or education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of one year college level courses in computing, technology, engineering, or related field is desirable. Experience: Two years of increasingly responsible experience in an IT related field. Certificates, licenses, registrations A+ Certification Base Salary Range $38,000 - $43,000

Position: Residential Appraiser	Status: Open	Post Date: 6/18/2019	Search for position on Indeed.com
Basic Purpose The Residential Appraiser is responsible for collecting and verifying data from residential real property for the purpose of ad valorem taxation through the application of standard appraisal techniques. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Field inspect, measure, verify, and draw / sketch improvements to residential property; record construction type, quality, shape, condition, effective and actual age, and other relevant data and notes; classify improvements in accordance with the field operation standards Review and verify building permits, blueprints, or floor plans of improvements to residential property to ascertain accurate measurements of improvements as needed Identify improvements, measurements, structural elements, additions, alterations, or demolitions to existing buildings and extra features Investigate and respond to inquiries from property owners or their legal representatives to explain methods, procedures and policies with respect to the valuation placed on vacant or improved residential real estate parcels Ensure all data gathered and submitted for data entry purposes meet production, accuracy and uniformity standards necessary to ensure accurate assessment Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field. Experience: Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office.

Position: On Site Application Developer	Status: Open	Post Date: 5/22/2018	Search for position on Indeed.com
Basic Purpose Under general supervision the Application Developer is responsible for the development, analysis, and implementation, of small systems and maintenance and support of small to moderate systems. The developer will work on site at our Bartow, FL office. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Essential Duties and Responsibilities Perform Analysis of PCPA system needs and Develops or Recommends software to meet those needs Ability to develop for web or windows platform Determines project Feasibility by performing cost-benefit analysis Determine Project Cost and Duration Perform Software design, development, testing, training, documenting, deployment, and maintenance Responsible for coordinating projects from system analysis through implementation and on-going system support Maintains and enhances a working knowledge of required programming languages, coding methods, data access methods, and operations requirements. Attends education courses as required. Knowledge, Skills & Abilities VB.Net ASP.Net SQL Server JavaScript HTML XML Team Foundation Server Education and/or work Experience Graduate of an accredited four (4) year college with major course work in Information Systems including a minimum of two (2) programming courses or a minimum of three (3) years programming experience and demonstrated analysis and design skills. A comparable amount of related training, experience and education may be substituted for the minimum qualifications.

Position: Data Entry Specialist	Status: Open	Post Date: 2/20/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the Data Entry Specialist is responsible to enter building information including: Condominium, Commercial, Governmental, Industrial, Income, Institutional, Mobile Home, Mobile Home Parks, Residential, and Tangible data gathered by field appraisers, submitted by customer service staff, and/or provided by tax payers. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Enters building data gathered by field appraisers Interacts, assists, and communicates effectively with customers over the phone, via email, and in person by answering questions and providing information regarding buildings, extra features, values, exemptions, taxes, and other property information Verifies data entry completed by other data entry staff Prepares work orders from Appraiser requests Assists with customer service as needed Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High School diploma or general education degree (GED). Experience: One year related experience and/or training in data entry or customer service.

Position: Customer Service Representative	Status: Open	Post Date: 10/11/2017	Search for position on Indeed.com
Basic Purpose Provide customer service at the Bartow Office or Lakeland Branch Office by greeting the public and receiving information for Exemptions, answering questions and providing information as needed. Must have excellent customer service, and data entry skills. This position has a high degree of public accountability; therefore, regular attendance and punctuality are essential.
Education: High school diploma or general education degree (GED). Fluent in Spanish is preferred.

Position: Customer Service Representative Bilingual (English/Spanish)	Status: Open	Post Date: 3/15/2018	Search for position on Indeed.com
Location Winter Haven Basic Purpose Under general supervision the Customer Service Representative assists customers over the phone and in person by answering questions and providing information regarding values, exemptions, taxes, and other property information. Enter data relating to property tax exemptions into the Computer Assisted Mass Appaisal (CAMA) System. Other job duties as assigned. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bilingual (English/Spanish) with High School diploma or general education degree (GED). Experience: One year related experience and/or training in customer service.

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