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Employment Opportunities:


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Position: Customer Service Specialist
Bilingual (English/Spanish)
Status: Open
Post Date: 12/16/2024
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Customer Service Specialist

General Description of Position
Under general supervision the Customer Service Specialist is responsible to assist the public including: surveyors, engineers, realtors, financial institutions, title companies, and other public and private agencies; with acquiring information relating to a wide variety of topics including: property location, property value, tax exemptions, and ownership. In addition, this position requires knowledge of the assessment process, exemptions available to the public, mobile home titles, tax value, the tax roll process, and general information related to the services and programs offered by the Polk County Property Appraiser’s office; and other elected officials and governmental offices. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of tasks with a focus on ensuring excellent customer service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction.

Additional Information Essential Duties and Responsibilities



Position: Exemption Specialist
Status: Open
Post Date: 12/4/2024
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General Description of Position
Under general supervision the Exemptions Specialist is responsible to process (approve / deny) exemption applications in the following categories: Personal (Homestead, Senior, Widower, etc.), Disability, Veteran / First Responder, Affordable / Multi-Family Housing, Charitable, Educational, Homes for Special Services, Hospital, Literary, Nursing Homes, Religious, Scientific, Sewer / Waste Water Systems, Conservation Easement, and Economic Development. In addition, this position requires knowledge of the assessment process, exemptions available to the public, mobile home titles, tax value, the tax roll process, and general information related to the services and programs offered by the Polk County Property Appraiser’s office; and other elected officials and governmental offices. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of tasks with a focus on ensuring exemptions are processed correctly, valuation changes are accurate, and excellent customer service standards are maintained.

Additional Information Essential Duties and Responsibilities




Important Dates

Web site date
Friday, August 9, 2024

Mail out date
Friday, August 16, 2024

File a petition deadline
Tuesday, September 10, 2024

Missed the 2024 VAB deadline of September 10, 2024, and can show good cause? File a GOOD CAUSE PETITION.
2025 filing deadline
Monday, March 3rd, 2025

You may file in person, via mail, email, or online.
Office Locations
TPP Tax Return Deadline
4/1/2024

Extension Request Period
3/18/2024 - 4/1/2024

Combine / Split Requests
Deadline for the 2025 Tax Roll
7/1/2025

Christmas
12/23/2024 - 12/25/2024

New Year's Day
12/31/2024 - 1/1/2025

Martin Luther King Jr. Day
1/20/2025

Good Friday
4/18/2025

Memorial Day
5/26/2025

Independence Day
7/4/2025

Labor Day
9/1/2025

Veteran's Day
11/11/2025

Thanksgiving
11/27/2025 - 11/28/2025