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Position: Commercial Appraiser	Status: Open	Post Date: 7/17/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Commercial Appraiser is responsible for the assessment of commercial real estate for the purpose of ad valorem taxation through the application of standard appraisal techniques including the market, income and cost approaches. This position requires knowledge of Ad Valorem assessments and an understanding of the procedures and techniques used in the valuation of commercial properties to determine fair market value. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of complex tasks requiring considerable independent judgment in the assembly of data and facts and the use of Geographic Information Systems (GIS) in order to formulate objective, equitable, and defensible estimates of value. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Participate in the collection, analysis and review of commercial property to ensure fair and equitable assessments while implementing mass appraisal principles. Perform commercial real estate research including comparable sales, income and expense data, as well as market trends and market derived capitalization rates. Analyze and reconstruct income and expense statements in adherence to confidentiality and nondisclosure obligations. Develop and perform necessary mass income updates into the CAMA system. Conduct site inspections to value real estate as described by the property owner(s) or contained in blue prints, building permits and/or aerial photos. Identify, locate and analyze property information using GIS/Mapping software. Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions. Defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific parcels in dispute. Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow. Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements of five year inspections. Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property. Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed. Education and/or work experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field such as business, finance, accounting, public administration, or real estate – OR – Experience: Level I – Two or more year’s knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser’s office. Level II – Four or more year’s knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser’s office. Level III – Six or more year’s knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser’s office.

Position: Data Entry Specialist	Status: Open	Post Date: 3/2/2021	Apply for position on Indeed.com
General Description of Position Under general supervision the Data Entry Specialist is responsible to enter data gathered by field appraisers, submitted by governmental agencies, or provided by property owners or other sources into the Computer Assisted Mass Appraisal (CAMA) system. In addition, this position requires knowledge of the assessment process, exemptions available to the public, mobile home titles, tax value, the tax roll process, and general information related to the services and programs offered by the Polk County Property Appraiser’s office; and other elected officials and governmental offices. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of tasks with a focus on ensuring data entered is correct, valuation changes are accurate, and excellent customer service standards are maintained. Essential Duties and Responsibilities Delivers friendly customer service while providing assistance to customers requesting information on services, programs and general information offered by the Polk County Property Appraiser and other elected official / governmental offices. Enters and reviews a variety of building, business, extra feature, and/or improvement information gathered by field appraisers; including Agriculture, Commercial, Land, Residential, and Tangible data utilizing data entry software and hardware. Receives, analyzes, prepares, processes and/or scans permits, final inspections, and certificate of occupancy information received from the Board of County Commissioners and the various cities to ensure the data is available for appraisal inspections and review. Understands the concept of assessment limitations, aka Capping including the; definition, Florida statutes that govern it, how it is implemented in the CAMA system, and how it is affected by data entry edits and changes. Completes review of mobile home information to ensure tax deed inquiries from the Polk County Clerk of Court and/or Polk County Tax Collector are accurate for tax deed sales and auctions. Review daily data edit report and/or run departmental edits and queries for data issues and inconsistencies and work to resolve those issues in a timely manner. Able to provide reliable and accurate information regarding the following: Exemption eligibility, Good Cause petitions, TRIM Notices, Split and Combine forms, Survey Control Sheets, and all forms and documents available on the PCPA website or received by the office. Responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance in a timely manner. Responds to customer inquiries from telephone calls, emails, mail, and/or faxes; and maintains the PA office email mailbox. Provide accurate, valid and complete information to customers and co-workers in accordance with Florida statutes and documented procedures, guidelines and policies. Ability to add, subtract, multiply, use a calculator and scale, calculate acreage, use and navigate maps to find specific properties. Operate various machines such as copiers, computers, fax machine, printers (large and small format) and scanning machines. Ensure all data gathered, submitted, and entered meets production, accuracy and uniformity standards necessary to ensure accurate assessment. Ensure proper preparation of all documents by reviewing for completeness, legibility and overall workflow. Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. Performs other duties as assigned and must participate in switchboard coverage, departmental meetings, cross-training, educational courses, seminars, and job-sharing / job duty organizational efforts as directed. Education and/or Work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High School Diploma or GED – AND – Experience: Level I – At least 1 year full-time data entry and computer work experience. Level II and III – Four or more year’s full-time data entry and computer work experience. Certificates, Licenses, Registrations Must possess and maintain a valid Florida Driver license and be insurable by the Polk County insurance carrier.

Position: Information Security Analyst	Status: Open	Post Date: 1/13/2021	Search for position on Indeed.com
General Description of Position Under limited supervision the Information Security Analyst (ISA) is responsible to plan, design, document, and implement security measures to protect the Polk County Property Appraiser’s (PCPA) computer networks and systems from cyber-attacks. The ISA will lead PCPA efforts to develop organization wide best practices for Information Technology (IT) security. The Information Security Analyst plays a vital role in keeping PCPA sensitive information secure and will work with all PCPA departments to identify and correct defects in security systems, solutions and programs while recommending and implementing specific measures that can improve the PCPA overall security posture. Essential Duties and Responsibilities Responsible to ensure PCPA digital assets are protected from unauthorized access by monitoring security access, performing internal and external security audits, and conducting security assessments through vulnerability testing and risk analysis. Aims to expose weak points and identify potential threats that allows the PCPA to protect itself from malicious hackers. This includes penetration testing on networks, computers, web-based applications, and other systems to detect exploitable vulnerabilities. Must organize and coordinate technical vulnerability assessments, including systems and network vulnerability assessments, penetration testing, web application assessments, wireless security assessments and implement secure infrastructure solutions. Recommend the technical direction for managing security incidents, and ensure the integrity of the resulting process and approach. Responsible to update PCPA security policies, create documentation, and plan for all security-related issues, including incident response and disaster recovery planning and testing. Manages daily reporting and follow-up tasks from PCPA Security Event Management (SEM) tools. This tasks includes validating results to remove false positives and ensuring necessary remediation steps are completed. Monitors network traffic to detect potential threats and then responds to these threats promptly. Manages the negative effects of any and all cyber-attacks or breaches, from minimizing the impact to altering security controls for future prevention. Coordination of the Phishing and Security Awareness campaign. Generates reports for IT administrators and business managers to evaluate the efficacy of the security policies in place. Performs PC security audits, executes web application penetration testing, manages and tests Web Content Filtering Solutions, periodically executes/validates vulnerability scans on servers, and presents discovered issues to relevant parties for remediation. Creates training programs and modules to educate employees and users on proper security protocols. Maintains asset inventory and ensures hardware/software license compliance. Verifies the security of third-party vendors and collaborates with them to meet security requirements. Executes Staff Exit Procedures. Must stay up-to-date on the latest trends in cyber security, information technology, and security standards. Develops plans to monitor use of data files and implements protocols to safeguard computer files against accidental or unauthorized access, modification, destruction, or disclosure. Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. Performs other duties as assigned and must participate in departmental meetings, cross-training, educational courses, seminars, and job-sharing / job duty organizational efforts as directed. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bachelor’s degree in computer science, cybersecurity, information technology, programming, database administration, or a related field – OR – Experience: Level I – Two or more years’ experience in information security, development, network analysis, or related field Level II – Four or more years’ experience in information security, development, network analysis, or related field Level III – Six or more years’ experience in information security, development, network analysis, or related field NOTE: Each year of required education may be substituted by two (2) years of work experience. Each year of required experience may be substituted by two (2) years of additional education. Certificates, licenses, registrations Must possess and maintain a valid Florida Driver license and be insurable by the Polk County insurance carrier. PREFERRED: CompTIA A+, CompTIA Net+ certification, CEH (Certified Ethical Hacker), OSCP (Offensive Security Certified Professional), CISA (Certified Information Security Auditor), GCIH (GIAC Certified Incident Handler), Certified Information Systems Security Professional (CISSP), Information Systems Security, Architecture/Engineering/Management Professional (CISSP-ISSA/E/MP), or other approved and related IT Security professional certification.

Position: Land Appraiser	Status: Open	Post Date: 11/16/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Land Appraiser is responsible for the assembly of data and analysis of facts in order to formulate estimates of property land values. This position requires knowledge of Ad Valorem assessments and an understanding of the procedures and techniques required to estimate the market value of land. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of complex tasks requiring considerable independent judgment in the assembly of data and facts and the use of Geographic Information Systems (GIS) in order to formulate objective, equitable, and defensible estimates of value. Additional Information Review Sales to determine the sale qualification status in order to set commercial, industrial and residential land rates for vacant and improved sales. Prepare various reports to establish vacant and improved land base rates and table changes as needed for residential properties in order to establish land valuation. Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow. Review assigned neighborhoods to ensure fair and equitable assessments while implementing mass appraisal principles. Examine new subdivision plats to determine valuation before and after the date of assessment (proration of value) and assign codes accordingly; conducts field reviews of new subdivisions to verify level of completion for accurate assessment. Identify, locate and analyze property information using GIS/Mapping software. Work with team members to adjust the market area boundaries within Strata 4 and 5. Advise property owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions. Defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific parcels in dispute. Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements of five year inspections. Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property. Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. Performs other duties as assigned and must participate in departmental meetings, cross-training, educational courses, seminars, and job-sharing / job duty organizational efforts as directed. Education and/or work experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field – OR – Experience: Two or more year’s knowledge of appraisal practices through prior work experience in- house or with another county agency or Property Appraiser’s office. NOTE: Each year of required education may be substituted by two (2) years of work experience. Each year of required experience may be substituted by two (2) years of additional education.Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office. Certificates, Licenses, Registrations: Must possess and maintain a valid Florida Driver license and be insurable by the Polk County insurance carrier.

Important Dates

Truth in Millage

Web site date
Friday, August 13, 2021

Mail out date
Tuesday, August 17, 2021

File a petition deadline
Monday, September 13, 2021

Missed the 2020 VAB deadline of September 11, 2020 and can show good cause? File a GOOD CAUSE PETITION.

File For Exemption

Late File for 2021
Pre-file for 2022

You may file via mail, email, or online.

Tangible Personal Property

TPP Tax Return Deadline
4/1/2021

Extension Request Period
3/18/2021 - 4/1/2021

Office Closings

Good Friday
4/2/2021

Memorial Day
5/31/2021

Independence Day
7/5/2021

Labor Day
9/6/2021

Veteran's Day
11/11/2021

Thanksgiving
11/25/2021 - 11/26/2021

Christmas
12/23/2021 - 12/24/2021

New Year's Day
1/1/2022

Martin Luther King Jr. Day
1/17/2022

Position: Customer Service Representative Bilingual (English/Spanish)	Status: Open	Post Date: 6/16/20	Search for position on Indeed.com
Basic Purpose Under general supervision the Customer Service Representative assists customers over the phone and in person by answering questions and providing information regarding values, exemptions, taxes, and other property information. Enter data relating to property tax exemptions into the Computer Assisted Mass Appraisal (CAMA) System. Other job duties as assigned. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bilingual (English/Spanish) with High School diploma or general education degree (GED). Experience: One year related experience and/or training in customer service.

Position: Customer Service Representative Bilingual (English/Spanish)	Status: Open	Post Date: 7/14/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Customer Service Specialist is responsible to assist the public including: surveyors, engineers, realtors, financial institutions, title companies, and other public and private agencies; with acquiring information relating to a wide variety of topics including: property location, property value, tax exemptions, and ownership. In addition, this position requires knowledge of the assessment process, exemptions available to the public, mobile home titles, tax value, the tax roll process, and general information related to the services and programs offered by the Polk County Property Appraiser’s office; and other elected officials and governmental offices. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of tasks with a focus on ensuring excellent customer service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Delivers friendly customer service while providing assistance to customers requesting information on services, programs and general information offered by the Polk County Property Appraiser and other elected official / governmental offices. Assists the public by locating properties, making copies of maps and aerial photography, and providing information regarding: assessment and tax information, property values, deeds, mobile home transactions, and the tax roll process. Assists the public by taking agricultural classification, exemption and portability applications; while ensuring the applicants understand the information necessary to qualify for and receive the classification / exemption. Able to provide reliable and accurate information regarding the following: Exemption eligibility, Good Cause petitions, TRIM Notices, Split and Combine forms, Survey Control Sheets, and all forms and documents available on the PCPA website or received by the office. Responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance in a timely manner. Opens and closes the office and the front counter which includes: Opening and closing doors of the office on time, logging on/off all front counter PCs, ensuring the front counter is clean and disinfected, and ensuring all necessary forms and documents are available for use at each customer service station at all times. Receives, analyzes, prepares, processes and/or scans all incoming mail, address changes, returned mail/TRIM Notices/PO Cards, and data edit corrections for the department. Review daily data edit report and/or run departmental edits and queries for data issues and inconsistencies and work to resolve those issues in a timely manner. Responds to customer inquiries from telephone calls, emails, mail, and/or faxes; and maintains the PA office email mailbox. Provide accurate, valid and complete information to customers and co-workers in accordance with Florida statutes and documented procedures, guidelines and policies. Ability to add, subtract, multiply, use a calculator and scale, calculate acreage, use and navigate maps to find specific properties. Must be able to handle and count money; utilize accounting software to maintain cash box, issue receipts, balance receipts at the end of the day; and provide deposits and corresponding reports to the finance department. Operate various machines such as copiers, computers, fax machine, printers (large and small format) and scanning machines. Ensure all data gathered and submitted for data entry purposes meet production, accuracy and uniformity standards necessary to ensure accurate assessment. Ensure proper preparation of all documents by reviewing for completeness, legibility and overall workflow. Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. Performs other duties as assigned and must participate in switchboard coverage, departmental meetings, cross-training, educational courses, seminars, and job-sharing / job duty organizational efforts as directed. Education and/or Work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High School Diploma or GED – AND – Experience: Level I – At least 1 year full-time work experience providing customer service.

Position: Tangible Data Entry Specialist	Status: Open	Post Date: 7/25/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the Tangible Data Entry Specialist is responsible to enter tangible personal property information including: Tangible / Business Assets, New business accounts, Mobile Home and Mobile Home Park data, and Tangible assessment data gathered by field appraisers, submitted by customer service staff, and/or provided by tax payers. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Receives, analyzes, and finalizes tangible personal property returns (DR-405) Set up new accounts through discovery and reviews businesses that fail to file annual TPP tax returns. Advise business owners concerning methods and procedures used in determining values, answer questions relative to tangible personal property values, property ownership, Ad Valorem assessments and exemptions. Interacts, assists, and communicates effectively with customers over the phone, via email, and in person by answering questions and providing information regarding tangible personal property. Verifies data entry completed by other data entry staff. Prepares work orders from Appraiser requests. Assists with customer service as needed. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High school diploma or general education degree (GED). Experience: One year related experience and/or training in data entry or customer service.

Position: Deed Analyst	Status: Open	Post Date: 1/9/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Deed Analyst is responsible to research and enter documents recorded with the clerk of the circuit court into the Property Appraiser system. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Research and verify ownership of property based on documents received from the Clerk of Court. Enter ownership changes into the Property Appraiser system. Analyze and determine whether there are issues with deed ownership and legal descriptions by plotting legal on maps and verifying the parcel numbers. Obtains probate records, death certificates, and other legal documents when needed to determine correct chain of title through property owner or public records. Research property titles. Prepare correspondence and deed notes for deeds with errors. Analyze, research, and enter all real estate returns not requiring map changes due to death index, unrecorded documents, etc. Assist co-workers and the public with questions regarding ownership and legal descriptions. Learn and maintain general knowledge of Homestead, Senior, and other exemptions and how they are affected by property ownership. Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High school diploma or general education degree (GED). Experience: One year related experience and/or training in title or deed research, exemptions, or business/computer related studies.

Position: Exemptions Specialist	Status: Open	Post Date: 12/22/2016	Search for position on Indeed.com
Basic Purpose Under general supervision the Exemption Specialist is responsible to administer all administrative activities related to property tax exemptions. The duties of this position entail specialized work involving research and review of property ownership records and related documentation for the purpose of developing findings concerning property and/or owner(s) eligibility for exemptions. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Assist the public in the completion of applications for property tax exemptions including homestead, seniors, disability, veterans, and other exemptions. Review exemption applications and information provided by applicants and from other sources to determine eligibility of applicants for exemption purposes. Utilize Internet and in-house tools to assist in determining the eligibility of property and/or owner(s) exemptions applied for. Review and process system reports and information from other sources to determine eligibility of applicants for exemptions. Scan and sort returned receipts, questionnaires, returned trims and denials prior to further processing from the Exemption Department. Assist in collection and maintenance of appropriate documentation for exemptions. Assist with the processing of Certificates of Corrections to the tax roll. Assist with the preparation of documentation used to substantiate denials of property tax exemptions before and after Value Adjustment Board hearings, including maintaining and processing information in Computer Assisted Mass Appraisal (CAMA) system. Assist with the preparation, distribution and maintenance of Transfer of Assessment Limitation Differential (Portability). Perform initial investigative inquiries and review of complaints concerning potential exemption fraud. Confer with property owners or their legal representatives to explain legislation, procedures and policies with respect to property tax exemptions. Perform other duties as assigned Education and/or work Experience Education: High school diploma or general education degree (GED). Preferred Experience: Must be able to operate and use standard office equipment. Should be familiar with and able to utilize a personal computer and standard office software including Microsoft Word, Excel and Outlook. Must have strong telephone and interpersonal skills required. Must possess the personality and temperament necessary for working with the public.

Position: Commercial Appraiser	Status: Open	Post Date: 10/23/2019	Search for position on Indeed.com
Basic Purpose The Commercial Appraiser is responsible for the assessment of commercial real estate for the purpose of ad valorem taxation through the application of standard appraisal techniques including the market, income and cost approaches. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Participate in the collection, analysis and review of commercial property to ensure fair and equitable assessments while implementing mass appraisal principles Perform commercial real estate research including comparable sales, income and expense data, as well as market trends and market derived capitalization rates Analyze and reconstruct income and expense statements in adherence to confidentiality and nondisclosure obligations. Develop and perform necessary mass income updates into the CAMA system Conduct site inspections to value real estate as described by the property owner(s) or contained in blue prints, building permits and/or aerial photos Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Two years college level coursework (or Associate’s degree) in business, finance, accounting, public administration, or real estate. Experience: Any combination of the work experience listed below would be acceptable. Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office. Two or more years of experience in commercial real estate leasing, lending, property management or sales.

Position: Exemptions Specialist I	Status: Open	Post Date: 7/14/2020	Search for position on Indeed.com
Basic Purpose Under general supervision the Exemptions Specialist is responsible to process (approve / deny) exemption applications in the following categories: Personal (Homestead, Senior, Widower, etc.), Disability, Veteran / First Responder, Affordable / Multi-Family Housing, Charitable, Educational, Homes for Special Services, Hospital, Literary, Nursing Homes, Religious, Scientific, Sewer / Waste Water Systems, Conservation Easement, and Economic Development. In addition, this position requires knowledge of the assessment process, exemptions available to the public, mobile home titles, tax value, the tax roll process, and general information related to the services and programs offered by the Polk County Property Appraiser’s office; and other elected officials and governmental offices. A deputy in this position performs various data entry functions utilizing data entry software and hardware. Work involves a variety of tasks with a focus on ensuring exemptions are processed correctly, valuation changes are accurate, and excellent customer service standards are maintained. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Delivers friendly customer service while providing assistance to customers requesting information on services, programs and general information offered by the Polk County Property Appraiser and other elected official / governmental offices. Receive, analyze, prepare, process, respond to, approve or deny, and/or scans exemption and portability applications; while ensuring the applicants understand the information necessary to qualify for and receive the exemption(s). Review exemption application and information provided by applicants and from other sources to determine eligibility of applicants for exemption purposes. Utilize Florida Statutes, the Internet, Driver and Vehicle Information Database (DAVID), CLEAR Investigation software, and in-house tools to assist in determining the eligibility of exemptions applied for. Review and process system reports and information from other sources to determine eligibility of applicants for exemptions. Able to provide reliable and accurate information regarding the following: Exemption eligibility, Good Cause petitions, TRIM Notices, Split and Combine forms, Survey Control Sheets, and all forms and documents available on the PCPA website or received by the office. Assist with the preparation, distribution and maintenance of Notice of Disapproval of Application for Property Tax Exemption or Classification (aka EX Denial Letters) and Transfer of Assessment Limitation Differential (Portability). Review daily data edit report and/or run departmental edits and queries for data issues and inconsistencies and work to resolve those issues in a timely manner. Responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance in a timely manner. Responds to customer inquiries from telephone calls, emails, mail, and/or faxes; and maintains the PA office email mailbox. Provide accurate, valid and complete information to customers and co-workers in accordance with Florida statutes and documented procedures, guidelines and policies. Ability to add, subtract, multiply, use a calculator and scale, calculate acreage, use and navigate maps to find specific properties. Operate various machines such as copiers, computers, fax machine, printers (large and small format) and scanning machines. Ensure all data gathered and submitted for data entry purposes meet production, accuracy and uniformity standards necessary to ensure accurate assessment. Ensure proper preparation of all documents by reviewing for completeness, legibility and overall workflow. Maintains the confidentiality of personal identifying and location information including: names, physical, mailing, and street addresses, parcel ID, legal property description, neighborhood name, lot number, GPS coordinates, or any other descriptive property information that may reveal identity or home address pertaining to parcels owned by individuals that have received exempt / confidential status. Performs other duties as assigned and must participate in switchboard coverage, departmental meetings, cross-training, educational courses, seminars, and job-sharing / job duty organizational efforts as directed. Education and/or Work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: High School Diploma or GED. Experience: Level I – At least 1 year full-time customer service, exemption, or data entry work experience.

Position: IT Support Analyst	Status: Open	Post Date: 7/22/2019	Search for position on Indeed.com
Basic Purpose Under general supervision the IT Support Analyst is responsible to provide technical support, consultation, and training to clients of computer or other technology based systems used and/or offered by the Polk County Property Appraiser’s (PCPA) Information Technology (IT) department. The IT Support Analyst role requires a broad understanding of a wide variety of technologies to effectively support clients’ technical needs. Excellent verbal and written communication skills are a must as this position will interact directly with a wide range of clients. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Provide support to PCPA staff, Polk County Constituents, and various county and vendor organizations by assisting with: Usage or problems with the operating system, commercial or in-house software, website, intranet, and connectivity issues. Usage or problems with computer hardware, printers, plotters, etc. Network account, password, and security issues Self-help solutions available via intranet, documentation, etc. Installation of computer hardware / software as needed including new user setup Preventative equipment maintenance as needed Referrals to other sections or staff members by promoting and assigning issues that cannot be resolved within targeted time limits Responsible for timely and accurate intake and issue tracking (via web based help desk support software) of all incoming support request directed to the IT department by courteously obtaining and conveying concise problem information for external and internal service personnel and demonstrating consistently good customer service skills. Develop troubleshooting skills by using effective investigative methods and using help desk troubleshooting tools. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process. Maintain knowledge of broad, constantly evolving assortment of IT policies, procedures, and technologies by: Completing required Technical / Help Desk training that will enhance and improve computing support delivered to customer Utilizing float time to improve skills or complete special projects Developing and maintaining knowledge of supported products and services Inventory and track PCPA hardware and software equipment via inventory control software from quote request to delivery. This includes: Completing purchase order request and updating budgetary spreadsheets Issuing purchase orders to vendor via fax, e-mail, or hard-copy Entering all purchased items into inventory control software Performing inventory reconciliation as necessary to ensure accuracy Maintain office files and records pertaining to PC support and inventory Perform other duties and assignments as required Knowledge, Skills & Abilities Ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking Demonstrated experience using Microsoft operating systems with a working knowledge of the Microsoft suite of applications including Microsoft Office (Word, Excel, PowerPoint, and Outlook) Ability to work with other staff to resolve complex issues and to respond quickly to critical situations Analytical skills to evaluate information and apply appropriate principles and protocols required to accurately record and resolve issues Ability to maintain composure under heavy workload sufficient for effective performance, conflicting priorities and other demands Excellent organizational skills and ability to understand program requirements and to maintain records according to guidelines Ability to set priorities, achieve timely progress on multiple and simultaneous tasks, meet deadlines, maintain a high level of productivity, and coordinate activities of multiple deadlines Education and/or work Experience Any combination equivalent to experience or education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of one year college level courses in computing, technology, engineering, or related field is desirable. Experience: Two years of increasingly responsible experience in an IT related field. Certificates, licenses, registrations A+ Certification Base Salary Range $38,000 - $43,000

Position: On Site Application Developer	Status: Open	Post Date: 5/21/2018	Search for position on Indeed.com
Basic Purpose Under general supervision the Application Developer is responsible for the development, analysis, and implementation, of small systems and maintenance and support of small to moderate systems. The developer will work on site at our Bartow, FL office. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Essential Duties and Responsibilities Perform Analysis of PCPA system needs and Develops or Recommends software to meet those needs Ability to develop for web or windows platform Determines project Feasibility by performing cost-benefit analysis Determine Project Cost and Duration Perform Software design, development, testing, training, documenting, deployment, and maintenance Responsible for coordinating projects from system analysis through implementation and on-going system support Maintains and enhances a working knowledge of required programming languages, coding methods, data access methods, and operations requirements. Attends education courses as required Essential Duties and Responsibilities VB.Net ASP.Net SQL Server JavaScript HTML XML Team Foundation Server Education and/or work Experience Graduate of an accredited four (4) year college with major course work in Information Systems including a minimum of two (2) programming courses or a minimum of three (3) years programming experience and demonstrated analysis and design skills. A comparable amount of related training, experience and education may be substituted for the minimum qualifications.

Position: Residential Appraiser	Status: Open	Post Date: 6/12/2020	Search for position on Indeed.com
Basic Purpose The Residential Appraiser is responsible for collecting and verifying data from residential real property for the purpose of ad valorem taxation through the application of standard appraisal techniques. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Field inspect, measure, verify, and draw / sketch improvements to residential property; record construction type, quality, shape, condition, effective and actual age, and other relevant data and notes; classify improvements in accordance with the field operation standards Review and verify building permits, blueprints, or floor plans of improvements to residential property to ascertain accurate measurements of improvements as needed Identify improvements, measurements, structural elements, additions, alterations, or demolitions to existing buildings and extra features Investigate and respond to inquiries from property owners or their legal representatives to explain methods, procedures and policies with respect to the valuation placed on vacant or improved residential real estate parcels Ensure all data gathered and submitted for data entry purposes meet production, accuracy and uniformity standards necessary to ensure accurate assessment Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field. Experience: Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office.

Position: SQL/Report Analyst	Status: Open	Post Date: 3/1/2016	Search for position on Indeed.com
Basic Purpose Under limited guidance, the SQL / Report Analyst is responsible for ad-hoc SQL query creation, report writing and data analysis / validation. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Ability to create T-SQL queries Ability to create new and maintain existing reports (Crystal Reports / SSRS) Exceptional requirements gathering and documentation ability High attention to detail concerning data, testing and analysis Strong verbal and written communication skills and decision-making abilities Demonstrated experience using Microsoft operating systems with a working knowledge of the Microsoft suite of applications including Microsoft Office (Word, Excel, PowerPoint, OneNote, and Outlook) Ability to work with other staff to resolve complex issues and to respond quickly to critical situations Ability to set priorities, achieve timely progress on multiple and simultaneous tasks, meet deadlines, maintain a high level of productivity, and coordinate activities of multiple deadlines Provide end user training as required Perform other duties and assignments as required Education and/or work Experience Any combination equivalent to experience or education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Bachelor's degree in Computer Sciences, Business, Education, Information Technology or related field. Experience: One year experience in developing queries / reporting solutions using SQL. Base Salary Range $50,000 - $55,000

Position: System Administrator	Status: Open	Post Date: 5/4/2017	Search for position on Indeed.com
Basic Purpose The System Administrator assists in the implementation and maintenance of the organization's computer systems and networks. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Essential Duties and Responsibilities Manage and implement systems in a client/server environment. Plan capacity requirements, install third party applications and troubleshoot systems. Monitor system security, analyze, tune, monitor, upgrade and make configuration changes in all system environments. Manage backup and recovery operations for all computer systems and networks. Monitor, tune, troubleshoot and install LAN/WAN and TCP/IP connections and maintain acceptable connectivity. Consult with other departments and outside agencies to meet current and future technological needs of the organization. Knowledge, Skills and Abilities Knowledge of multi-platform OS environments, RAID, LAN/WAN networks and third party software Knowledge of computer system backup/recovery techniques and technologies Knowledge of security implementations for networks and computer systems Knowledge of data storage technologies and implementations Knowledge of inventory management and inventory procurement Knowledge of advances and changes in technology to determine impact on the organization Ability to learn new technologies and apply them as they emerge in the industry Ability to troubleshoot, upgrade and configure OS, network, hardware or software Ability to locate system application errors and take corrective action Ability to create and utilize thorough documentation Education and/or work Experience Bachelor's Degree in Business, Computer Science, or related field 2+ years related experience and/or training: or equivalent of education and experience 2+ years of experience in Microsoft Server, Microsoft SQL Server, Linux, Cisco, and LAN/WAN networks dealing with TCP/IP preferred

Position: Tangible Appraiser	Status: Open	Post Date: 1/9/2020	Search for position on Indeed.com
Basic Purpose The Tangible Appraiser is responsible for the assessment of tangible personal property (primarily business) accounts for the purpose of ad valorem taxation. This position requires knowledge of Ad Valorem assessments and an understanding of the procedures and techniques in the valuation of tangible personal property to determine fair market value. PLEASE NOTE: Applicants with a background in math, accounting, and/or the use of Excel spreadsheets are preferred. Please be sure to indicate the highest level of math completed in school along with your experience in accounting and/or the use of excel spreadsheets as part of your resume. Additional Information (Note: The following duties are not to be construed as exclusive or all-inclusive; other duties may be required or assigned as necessary.) Receive, analyze, prepare and finalize tangible personal property returns (DR-405) Conduct on-site inspections to collect data from business accounts accurately and efficiently Collect, update and analyze market data in support of TPP asset/equipment valuation Set up new accounts through discovery and investigates businesses that fail to file annual TPP tax returns Prepare detailed list of tangible personal property when necessary for a business Use various resources to arrive at fair market value along with organizing and maintaining documentation to support the valuation Maintain current knowledge of industry, regulatory and legislative developments affecting tangible personal property appraisal to ensure property application of FLDOR and PCPA policies and procedures Advise property / business owners concerning methods and procedures used in determining values, answer questions relative to property values, appraisal techniques, property ownership, Ad Valorem assessments and exemptions Prepare for and/or defend values before the Value Adjustment Board by correlating detailed statistical data and analyzing comparable sales ratio studies, as they may apply to the specific accounts/parcels in dispute Ensure proper preparation of data entry documents by reviewing for completeness, legibility and overall workflow Identify, locate and analyze property information using GIS/Mapping software Utilize site inspections, digital imagery, tax roll parcel data and property maps to conduct reviews of assigned properties to fulfill statutory requirements Performs minor safety and operational checks on assigned agency vehicles (i.e. cleanliness, gas level, safety devices, tire pressure check, etc.) May be required to conduct damage assessment in coordination with federal and state emergency management offices during the aftermath of local disasters such as hurricanes or tornadoes. Contingencies such as these may require after-hours or weekend duty to identify damaged property Performs other duties as assigned and must participate in departmental meetings, cross-training, job-sharing and job duty organizational efforts as directed Education and/or work Experience Any combination equivalent to experience and education that would likely provide the relevant knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent of two years of college level classes in a related field. Experience: Two or more years knowledge of appraisal practices through prior work experience in-house or with another county agency or Property Appraiser's office.

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